Privacy Policy

Last Updated: September 14, 2026

Lisa Cole Designs (“Lisa Cole Designs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how and why we collect it, how we use and share it, and the choices you may have regarding your personal information when you visit our website, purchase a product or service, subscribe to our email list, submit a form, or otherwise interact with Lisa Cole Designs.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Purchase a website template, digital product, or service

  • Complete the checkout process

  • Subscribe to our email list

  • Submit a contact or support form

  • Complete a client questionnaire

  • Schedule a consultation or Power Hour

  • Purchase a Template Re-Style package

  • Contact us by email or through our website

  • Participate in promotions, surveys, or other website features

Information you provide may include your name, email address, telephone number, billing address, order information, website URL, business information, questionnaire responses, support requests, appointment information, and other information you choose to provide.

When you work with us on a design or consulting service, we may also receive content, images, branding materials, business information, website information, and other materials necessary to perform the requested service.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform and analytics technologies.

This may include:

  • IP address

  • Browser and device information

  • Operating system

  • Referring website or traffic source

  • Pages visited

  • Links and buttons clicked

  • Website interactions

  • Date and time of visits

  • Approximate geographic location

  • Cookie and analytics information

We use this information to operate our website, understand how visitors interact with it, analyze traffic and performance, improve our products and services, and help protect our website from fraud or misuse.

3. Squarespace

Our website is hosted by Squarespace, which provides our website hosting, website functionality, forms, analytics, ecommerce features, shopping cart, checkout, and other website services.

When you visit our website, Squarespace may process information about your browser, network, device, IP address, website activity, and interactions with our website.

Information you submit through certain Squarespace forms, checkout features, customer accounts, or other website functionality may also be processed by Squarespace.

Squarespace uses necessary cookies to securely operate websites and features such as shopping carts and checkout. Depending on our settings and your consent choices, Squarespace may also use analytics and performance cookies.

For more information about Squarespace's privacy practices, please review Squarespace's Privacy Policy and Cookie Policy.

4. Online Store & Squarespace Checkout

We use Squarespace Commerce and Squarespace checkout functionality to sell website templates, digital products, design services, consultations, support services, and other products or services.

When you make a purchase, we may collect information such as your:

  • Name

  • Email address

  • Billing address

  • Order information

  • Products or services purchased

  • Purchase amount

  • Transaction information

  • Discount or promotional information

We use this information to process and fulfill your order, deliver digital products, provide purchased services, communicate with you about your order, provide customer support, prevent fraud, maintain business records, and satisfy accounting, tax, and legal requirements.

5. Stripe & Payment Processing

We use Stripe to process certain payments made through our website.

When you make a payment, information necessary to process the transaction may be provided to Stripe directly or through its integration with Squarespace.

This information may include your name, billing information, payment information, transaction amount, and other information necessary to authorize and process the transaction.

Lisa Cole Designs does not directly store your complete credit or debit card information.

We may receive limited transaction information, such as confirmation of payment, payment status, transaction identifiers, and information necessary to fulfill your order.

Stripe processes personal and payment information according to its own privacy policy and terms.

6. Flodesk & Email Marketing

We use Flodesk to manage our email list and send newsletters, educational content, product announcements, promotions, special offers, and other marketing communications.

When you voluntarily subscribe to our email list or otherwise consent to receive marketing communications, information such as your name, email address, subscription status, and interactions with our emails may be processed through Flodesk.

Flodesk may process information about email engagement, such as email delivery, opens, and link clicks, subject to applicable technology, privacy settings, consent choices, and law.

We use this information to manage our subscriber list, provide requested communications, understand engagement, and improve our marketing.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing communications.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications necessary to fulfill a purchase, respond to a support request, provide a service, or communicate about an existing project.

7. Google Analytics

We use Google Analytics to understand how visitors find and interact with our website.

Google Analytics may collect information through cookies and similar technologies, including information about your browser and device, pages visited, website interactions, traffic sources, approximate geographic information, and other website usage information.

We use this information to analyze website traffic, understand visitor behavior, evaluate marketing efforts, improve our website and products, and create a better experience for our visitors and customers.

Information collected through Google Analytics may be transmitted to and processed by Google in accordance with Google's privacy practices.

Where required by applicable law, Google Analytics and other non-essential analytics technologies are used according to applicable cookie and consent requirements.

You may also be able to control analytics cookies through our cookie preferences, your browser settings, and privacy tools made available by Google.

8. Cookies & Similar Technologies

Our website uses cookies and similar technologies to operate properly, provide website functionality, remember preferences, understand website activity, and improve the visitor experience.

Necessary Cookies: These cookies are required for essential website functions and may support security, shopping carts, checkout, customer accounts, and other necessary website features.

Analytics and Performance Cookies: These technologies help us understand website traffic and how visitors interact with our website. They may include technologies associated with Squarespace Analytics and Google Analytics.

Third-Party Technologies: Certain third-party integrations, embedded content, or social-media features may use their own cookies, pixels, or similar technologies.

Where required, we may use a cookie consent banner or other mechanism that allows you to accept, reject, or manage certain non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

9. Squarespace Analytics

We may use Squarespace Analytics to understand website traffic, sales activity, referrals, conversions, and visitor interactions.

Squarespace may collect information such as browser, network and device information, IP address, referring pages, pages visited, clicks, scrolling, searches, and timestamps to provide analytics information to us.

We use this information to understand website performance and improve our products, content, marketing, and customer experience.

10. Social Media & Social Sharing

Lisa Cole Designs may maintain accounts on or provide links to social-media platforms, including platforms such as Instagram, Facebook, Pinterest, LinkedIn, and others.

Our website may also include social-media links, social sharing features, or embedded social-media content.

When you click a social-media link, share content, interact with embedded social-media content, or visit one of our social-media profiles, the applicable platform may collect information about your visit or interaction.

If you are logged into a social-media account, the platform may associate your interaction with your account.

Lisa Cole Designs does not control the information collected by third-party social-media platforms. Your interactions with those services are subject to their respective privacy policies, terms, and account settings.

11. Contact Forms, Questionnaires & Template Support

When you submit a contact form, Template Support ticket, client questionnaire, discovery form, Template Re-Style questionnaire, or similar form, we collect the information you voluntarily provide.

We use this information to respond to your inquiry, provide customer support, determine your service needs, communicate about projects, provide purchased services, and maintain appropriate business records.

Please do not submit passwords, payment card information, or other sensitive information through ordinary contact or support forms.

12. How We Use Your Information

We may use personal information to:

  • Operate and maintain our website

  • Process purchases and payments

  • Deliver templates and digital products

  • Provide Template Re-Style services

  • Provide Power Hours and consultations

  • Provide template and customer support

  • Respond to inquiries

  • Manage client projects

  • Communicate about purchases and services

  • Send transactional communications

  • Send marketing communications when permitted

  • Analyze website and email performance

  • Improve our website, products, and services

  • Maintain transaction and business records

  • Protect our products and intellectual property

  • Detect or prevent fraud, abuse, or unauthorized activity

  • Enforce our Terms & Conditions

  • Comply with applicable tax, accounting, regulatory, and legal obligations

We may also use information for another purpose disclosed to you when it is collected.

13. How We Share Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our website and business or provide products and services to you.

These providers may include companies that provide:

  • Website hosting and e-commerce services

  • Payment processing

  • Email marketing

  • Website analytics

  • Scheduling and communication services

  • Customer support

  • Accounting and bookkeeping

  • Security and fraud prevention

  • Professional or legal services

Our service providers include or may include Squarespace, Shopify, Stripe, Flodesk, and Google.

These providers process information according to their own privacy practices and, where applicable, their agreements with us.

We may also disclose information when reasonably necessary to comply with applicable law or legal process, respond to lawful government requests, enforce our agreements, protect our rights or property, investigate fraud or security concerns, or protect the safety of Lisa Cole Designs or others.

14. Sale or Sharing of Personal Information

Lisa Cole Designs does not sell your personal information for money.

Certain privacy laws define “sale,” “sharing,” “targeted advertising,” or similar activities more broadly than an ordinary monetary sale. Depending on the analytics, advertising, social-media, cookie, or other technologies used on our website, certain transfers of information may fall within these definitions.

Where applicable law provides you with an opt-out right, we will provide an appropriate method for exercising that right as required.

15. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, maintain customer and transaction records, resolve disputes, enforce agreements, and comply with applicable tax, accounting, regulatory, and legal requirements.

Different types of information may be retained for different periods.

16. Data Security

We take reasonable administrative and technical measures designed to protect personal information under our control.

We also rely on the security measures provided by third-party platforms and service providers, including Squarespace, Stripe, Flodesk, and other providers we use.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

17. Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how personal information is used or disclosed

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Opt out of certain forms of sale, sharing, or targeted advertising where applicable

  • Request a portable copy of certain information

  • Appeal certain decisions concerning a privacy request where applicable

These rights are subject to applicable law and exceptions.

We may need to verify your identity before fulfilling certain privacy requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

18. Children's Privacy

Our website, products, templates, and services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review and address the situation.

19. International Visitors

Our website may be accessed by visitors outside the United States.

If you access our website from another country, information may be transferred to, processed, or stored in the United States or other countries where our service providers operate.

Privacy laws in those locations may differ from those in your country.

Where applicable privacy law imposes additional requirements on Lisa Cole Designs, we will process personal information in accordance with those requirements to the extent they apply.

20. Third-Party Websites & Services

Our website may contain links to third-party websites, applications, products, services, or embedded content.

When you leave our website or interact with a third-party service, that provider's privacy policy and terms govern its collection and use of your information.

Lisa Cole Designs is not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services you choose to use.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, services, service providers, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit an applicable privacy request, please contact:

Lisa Cole Designs
Email: lisa@lisacoledesigns.net
Website: https://www.lisacoledesigns.net

You may also contact us through the contact form available on our website.